Returns, refunds, exchanges, cancellations
Returns and Exchanges are free within Australia:)
* CHRISTMAS EXTENDED RETURN POLICY
All orders delivered between 5/12/2020 and 10/12/2020 are subject to our extended return policy.
We will honour all returns of orders delivered between those dates as long as you let us know by the end of the 25th of December that you want to return your items.
We will honour all returns of orders that do not get delivered by Christmas and our Christmas delivery estimates claim that they should have reached you.
Please note that we follow the Australia Post Christmas shipping estimates and do not guarantee the delivery times ourselves. If you are ordering from outside Australia, please note that all services are facing delays due to the COVID-19 pandemic + the Holiday period and your order might not reach you by Christmas.
For all orders delivered from the 11th of December, our standard return policy applies:
We have a no-stress easy return policy:
To make a return or exchange just get in touch at firstname.lastname@example.org stating your order number and tell us what you want to send back.
Standard 14 day return period for goods bought online (from the delivery date). No reason required, unused, new items only. We will refund within 14 days of receiving the goods. But in reality we will probably refund straight away.
For all returns and faulty items we will refund or replace and cover return postage costs within Australia. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.
- Please note that we will not accept any worn, washed or dirty items.
- We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels before trying on.
- We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you.
- We will not refund you if your return does not reach us and you have not got a proof of postage. Always take the confirmation slip from the post office as proof of sending your return.
- Please always include your order number with your return!
Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.
No returns of undergarments, sorry!
We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill. We cover the exchange postage cost. Again, we can only do this within Australia. Unfortunately we do not cover the exchange postage cost for items sold to other countries.
You can cancel your order before we ship it. Please get in touch via email, or Facebook messenger for us to act quickly. We will refund straight away including the shipping cost. Please note that refunds might take up to 7 working days to get delivered in your account.
Returns of items sent with Free Shipping:
We offer free shipping for all orders over $100 in Australia.
If you return some items and upon the return of your items the total value falls below $100 we will deduct the shipping charge of $5 (Australia) or $10 (New Zealand) from the total sum of your refund.