From time to time we allow pre-orders of the upcoming products. Our pre-order policy is to allow you to buy our products up to 3 weeks before the official release.
Please note that if you buy products that are in pre-order mode, we will dispatch your order when these products become available.
3. Further info on shipping.
Although we do anything we can to get pre-orders out on specified dates, delays on suppliers' side might occur. If you believe your order has been delayed, please get in touch and we will check it as we are unable to update every customer separately.
We reserve additional 2-3 days for fulfilment of your order.
We use standard Australia Post shipping in Australia and standard DHL shipping to New Zealand. Once we ship we are not responsible for any delays caused by the shipping service provider such as AP and DHL. Shipping service provider's Terms & Conditions apply.
4. Partial fulfilment
If you want us to partially fulfil your order and send the currently available products separately, please let us know. Otherwise your order will be fulfiled when all products are available by default.