Help Center

Shipping General Information

Our warehouse usually processes orders in one day, that means that your package is usually shipped the next working day. In some cases this time can be extended up to 3 working days.

At the moment the AU shipping takes 1-3 days to major cities, 3-5 days to other locations, NZ 3-7 days (unless we stated otherwise). Shipping to other countries takes usually 5 – 15 working days.

Although we do all we can to ship as soon as possible, please allow 1-3 extra handling working days for all orders on top of the delivery times stated above. Please note that we are not responsible for any delays within the shipping networks that we have absolutely no influence upon.

We can guarantee that once you get the shipping notification, it means your order has left our warehouse. This is the principle of our contract with our fulfilment partners.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

Please be patient, as you know due to the Covid-19 situation, the couriers may have issues with deliveries. Please note we have no impact on the courier-related delays. 

We offer free shipping for all orders over $100 in Australia and New Zealand.. 

Free shipping disclaimer: 

If you return some items and upon the return of your items the total value falls below $100 we will deduct the shipping charge of $5-$15 (Australia) or $10-25$ (New Zealand) from the total sum of your refund.

Our general shipping prices can be found under the link below:

SHIPPING PRICES

We ship to many countries across the globe, however if our Australian shop does not cover your area you will need to go to our main store: www.bunny.style for more shipping options.

At the moment we only offer standard international shipping.

Standard shipping usually takes 5+ working days. New Zealand shipping is quicker, please refer to our Shipping Times guide above.

Although we do all we can to ship as soon as possible, please allow 1 extra handling working day for all orders on top of the delivery times stated above.

If on mobile, tap 'Show order summary' after you've clicked 'Checkout' button on the Cart page.

On other platforms, the discount code box should be visible.

Easy! Sign up to our mailing list! you will get a discount for your first order!

Some of our codes can only be used once. If you received a code from us and are sure it should work just get in touch with us!

Unfortunately at the moment if you pay with Apple Pay you cannot enter the codes. We are working on it and hopefully will resolve it soon! If you have a code and want to use it, we recommend checking out through standard check out.

Returns and Exchanges are free within Australia:)

We have a no-stress easy return policy:

To make a return or exchange just get in touch at hello@bunny.style stating your order number and tell us what you want to send back.

Standard 14 day return period for goods bought online (from the delivery date). No reason required, unused, new items only. We will refund within 14 days of receiving the goods. But in reality we will probably refund straight away. 

For all returns and faulty items we will refund or replace and cover return postage costs within Australia. For damaged items sent everywhere else we will refund only, after receiving photographic proof of damaged goods.

• Please note that we will not accept any worn, washed or dirty items.
• We will not refund items that had the product labels removed (if the product came with labels) - please ensure you do not remove any labels before trying on.
• We will not accept any returns beyond the 14 day return period, please do not send any items to us after this period has passed as we won't be able to do anything rather than send them back to you.
• We will not refund you if your return does not reach us, and you don't have proof of postage. Always take the confirmation slip from the post office as proof of sending your return. Do no use mailbox to send the refund, always scan the label with the post employee and make sure that you have proof in hand.
• Please always include your order number with your return!
• We can send your refund only to the original payment method, in case your card has expired or so, it is up to your bank or card provider to ensure the refund reaches you. As an alternative we can offer store credit.
• We do not refund or reimburse packaging costs if you need to buy new packaging to make a return.

Please note we do not refund the original shipping cost unless the item is faulty and is not part of an order containing multiple items.

No returns / refunds of undergarments or face masks do to hygiene reasons, sorry! To know your options if these do not fit, please get in touch at hello@bunny.style.

Exchanges.

We are happy to exchange your goods if they won't fit or for any other reason. Difference in price will be refunded or added to your bill, you also have an option to receive a voucher to our store. We cover the exchange postage cost. Again, we can only do this within Australia. Unfortunately, we do not cover the exchange postage cost for items sold to other countries.

Please note we only offer 1 exchange order free of charge.

If you want to exchange again as part of the same order you will need to cover the postage costs. Please note you will also need to cover the costs of you sending the 2nd exchange to us.

You might be able to cancel your order before we ship it. Please get in touch via email (hello@bunny.style), for us to act quickly. If we are able to cancel your order, we will refund straight away including the shipping cost unless special conditions apply. Please note that refunds might take up to 7 working days to get delivered in your account.

We cannot cancel orders that have status 'processing' in the warehouse.

Unfortunately we cannot guarantee that we will be able to cancel your order before it ships as we ship the same or next working day unless you place a pre-order.

We offer free shipping for all orders over $100 in Australia. 
If you return some items and upon the return of your items the total value falls below $100 we will deduct the shipping charge of $5-$15 (Australia) or $10-$25 (New Zealand) from the total sum of your refund.

We can only consider an item to be lost in the post once 30 working days have passed since the original delivery date. We will only issue a full refund after the 30-day cooling-off period has passed. This does not apply however to orders with status 'delivered'.

If the tracking status of your parcel is 'delivered' and your delivery address is correct, yet you claim that you did not receive your parcel, we will only be able to resend your order and will not be able to offer a refund.

If the tracking status of your order is 'delivered', we will only resend your items if you let us know within 14 days from the delivery date as stated on the tracking that you have not received them. 

If you entered an incorrect address when you shopped with us, it is decided case by case if we are able to assist you and resend your order. We cannot offer refunds for any orders shipped to incorrect addresses if entered as such when you placed your order. If you made a mistake you will need to cover the shipping cost.

If you enter an incorrect address by mistake when you place your order, please note that we cannot guarantee that we will be able to update it before your order ships as we ship the same or next working day unless you place a pre-order.

We can guarantee that once you get the shipping notification, it means your order has left our warehouse. This is the principle of our contract with our fulfilment partners.

If you think your order is delayed, please ensure to check the current order status and all updates on the courier website concerning any possible delays. Shipping service provider's Terms & Conditions apply.

It is in our interest to stick to all conditions above for as long as we are able to so. We will always do our best, so you shop with us with confidence!

Only as a last resort in the event if we see that the amount of refunds we would need to issue (in one set period of time) would be harmful to our business, we might ask you to accept the store credit instead of a refund. This would by no means ever be compulsory. We believe in our customers being fair to us, and we want to stay fair to you!

We get a lot of these messages and in majority of cases here are the reasons:

* Incorrect address entered - even misspelling the street name will make your bank reject the payment

* Incorrect ZIP / Postcode - Please ensure you enter the code to which this card is registered

* Random decline - Try again, as your bank might from time to time randomly decline transactions even if you have funds available

*CVC code incorrect - ensure you use the correct code at the back of your card

Please remember that if you enter the data above incorrectly too many times, your bank might consider this as a fraudulent attempt and might decline further transactions on our site even if you enter correct details.

If none of these solutions work, please report this to us and we will investigate. 

Remember you can use our PayPal, Apple Pay and Google Payments gateways too and in many cases this will solve the payment issue.

We are able to easily check this for you if you are unsure, so just hit the chat button and we'll be right on it!

You most probably mistyped your email address. Contact us to resolve this.

Set up an account with us! Use the same email address you typed when you shopped with us. We sent account invitations together with your order confirmation.

Size guide is available under this link:

Men's Size Guide https://au.bunny.style/pages/size-guide

Women's Size Guide https://au.bunny.style/pages/womens-size-guide

We are vegan.

We do not use any animal based fabrics or textiles to make our products. You won't find any items here made of wool, leather or silk.

We use 21st century fabrics.

What we use though are some really amazing fabrics that the 21st century has brought us:

• Washable paper - cellulose fibre leather-alternative which is extremely durable and feels as natural as thick paper. We make our wallets out of this material.
  
• Microfiber fabrics - Extremely strong, durable and easy to clean. Water absorbent and rapidly drying. We make our towels, swim shorts and some caps of these fabrics.
  
• Natural fabric mixes - Cotton, Linen, Tencel and Viscose based textiles for our caps, socks and apparel.
  
• Copper infused cotton fabric - used to make our Bunnies Underwear.

Fabric composition information is available on the product page and product label.

We are a small LGBT+ owned business.

As an LGBT+ owned business we took a difficult path where we pretty much depend on our rainbow family to support us. We heard a lot of rejection from mainstream brands who said our products were 'not for them', but at the same time they would make seasonal rainbow lines themselves.

We are not a seasonal brand.

Our products are quite filled with rainbows - and we hope you love it as much as we do! These items are more than just for Pride, so be prepared to want to wear them all year round!

We believe that we should all be supportive of each other. 

Support local, support small businesses, support the community - these are our beliefs.

The safest you can imagine! we use Stripe payments, PayPal, Apple, Google and Amazon Pay in our transactions. We do not have any access to your card details. Bunny.Style also runs on https protocol - the safest on the web.
Company information is displayed at the bottom of the page.

Simple!

We only keep the data you gave us and will never pass it to any 3rd party (excluding delivery services we use that require this information to be able to deliver to you).

We will only use your data to deliver our products to you and to send you email newsletters. Stay assured your privacy is super important to us!

Our Cookie Policy can be found at the following link:

https://us.bunny.style/pages/cookie-policy

We are working on making this more clear. Basically some products have options and the collection page is showing the price of the cheapest one, while on the product page the option selected might be a different one. For example there is a standard T-shirt for $30 and a rainbow one for $35 (it costs us more to make those) so in this case the default product price will be shown as $30 and change to $35 when the rainbow option is selected.

We make most of our products in Guangdong, China. This region is known for high quality products, workmanship and fair workers treatment. Our suppliers use the newest sawing and threading machines from leading western brands to make our products.

Our suppliers can boast of the following certifications:

ISO 9001

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

OEKO TEX

The STANDARD 100 by OEKO-TEX® is a worldwide consistent, independent testing and certification system for raw, semi-finished, and finished textile products at all processing levels, as well as accessory materials used. Examples of articles that can be certified: raw and dyed/finished yarns, woven and knitted fabrics, accessories, such as buttons, zip fasteners, sewing threads or labels, ready-made articles of various types (garments of all types, domestic and household textiles, bed linen, terry products and much more).

BSCI

The Business Social Compliance Initiative (BSCI) is a leading supply chain management system that supports companies to drive social compliance and improvements within the factories and farms in their global supply chains. BSCI implements the principle international labour standards protecting workers’ rights such as International Labor Organization (ILO) conventions and declarations, the United Nations (UN) Guiding Principles on Business and Human Rights and guidelines for multinational enterprises of the Organization for Economic Co-operation and Development (OECD). 

It's pretty awesome! We made sure to pick the best suppliers and always do quality check of our stock. 

We don't. We are hoping to open some pop-up stores in London and LA in 2022 though.

We want to ensure you get the best product for the fair price. We are told sometimes that our products are expensive, so let us explain! The price of our products is based on three main factors: production costs, marketing costs and profit margin. So you know, our profit margin at the moment is around 25%. This is because we only make small amounts of each product we offer. Also, you probably found us through a Facebook ad - and those cost a lot! So that 25% doesn’t actually even pay our wages - we all have day jobs! What it does cover though is development of new products! If you think we are expensive - we understand! But believe us, you get what you pay for - truly awesome quality product, designed with love and passion!

From time to time we allow pre-orders of the upcoming products. Our pre-order policy is to allow you to buy our products up to 9 weeks before the official release.

Please note that if you buy products that are in pre-order mode, we will dispatch your order when these products become available.

If you want us to partially fulfil your order and send the currently available products separately, please let us know.

More information: Pre-Order Policy

Our products are generally easy to clean. Check your label for cleaning instructions if it's a piece of apparel. For accessories it is best to get in touch with us but generally the following applies:

Caps made of faux suede and satin polyester:

They're very easy to clean as it is a microfiber fabric therefore doesn't take in too much dirt. Wipe your cap with a warm wet sponge using liquid soap or color-free washing liquid. Soak your cap in warm soapy water first for up to 20 minutes if the dirt is excessive.

Caps made of cotton, linen, viscose or tencel and other natural fabrics.

These need to be soaked in warm soapy water for at least 30 minutes first. After that use a soft wet sponge with warm water and liquid soap to wash the dirt. Do not use any hard sponges or scratch the fabric as this might damage it.

Paper wallets.

Wash with a soft sponge and warm water using liquid soap.

They are all real!

We always ask our customers to review our products after purchase. Our reviews in the Australian store have been imported from the main store (all of them, not just 5*) to give you a general idea of what people think about our products. From then, all product reviews coming in are from Australian customers.

We never modify or delete reviews unless thay do not come from our customers or are invalid.

Always send us an email to hello@bunny.style.

We are a UK based business with stock in Australia, US, UK. Hence quick delivery times within these countries.

We are planning to get our stock into some other countries. Hopefully 2022 we will hit France and Brazil. Currently we do not have stock in those countries but we ship there!

Ambassadors

We do not currently accept or use any influencer services. Please do not ask us about 'collabs'. We are honest if it comes to social media and want all content that is out there to be genuine. So anything you see us tagged in - it comes from our amazing customers - NEVER from sponsored posts.

We might get in touch with you if you have taken a great picture though. We offer store vouchers for best pictures in return for letting us use them.

Models

As a small brand we are always on a lookout for models. We really would like to see models of all genders and ethnicities to reflect the true inclusive image of our brand. Please get in touch if you feel you got what it takes!

hello@bunny.style

We only started our tiny store in 2017 yet have already worked with some amazing people! Here are some of community projects we have helped with so far:

in 2017 we cooperated with:

Rotterdam Pride in the Netherlands, who sold our products at their stalls and to whom we donated all the profits from the sales.

In 2018 we helped with the following projects and Pride events:

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

We offered 3 winning prizes: £50 and 2 x £20 vouchers to our store

Pride Bike  Rides by @ridehiit for Pride in London

We offered 30 x £10 vouchers for those taking part in the event.

Bunny.Style Launch Event

We had our Brand Launch Event in the summer of 2018 and all proceeds from tickets were donated to a chosen charity in Poland focusing on fight for equal marraiage and civil partnerships for same-sex couples (neither is currently legal in Poland) Total donation was over £300.

Lublin Pride March, Poland

We have donated £100 towards the organisation costs of the march after being notified about homophobic hate speech of various Polish politicians. Currently there is no law in Poland that protects the LGBT+ community against verbal abuse and homophobic behaviours. It should never be allowed for politicians to speak about LGBT+ as degenerates and deviants - yet it is exactly what has been happening lately in Poland.

2019 projects we are working on:

Llama's Pyjamas Charity Shop and their network.

We have donated a few hundreds of baseball caps from our previous collections, socks and other items to Llama's Pyjamas, who later distributed them around England in their network of friendly charity shops.

Bitchy Bingo Fundraiser Event by @thetipsyqueens for Southampton Pride

Yet again we helped them by offering a few vouchers for the winners.

LGBT+ Charity Fashion Show at Durham University

We are renting out and donating multiple pieces of clothing for a student fashion show in the aid of the Albert Kennedy Trust, which supports homeless LGBT+ youth.

Unfortunately, we are not able to commit to donate percentage of our profits to charities on a regular basis. This is because we are too young, too small and have to be very careful with our cash flow. We are still investing our own savings into the brand and it would be a huge risk to sign up for something that we know we would not be able to deliver at the moment.